Call the National Coronavirus Health Information Line on 1800 020 080 (24 hours a day, 7 days a week)  if you are concerned about your health or that of your family. 

The following is important information regarding the measures being implemented by Knoxbrooke in response to the coronavirus (Covid-19). We will continue to provide families, carers, supported employees and staff updates as to the status of all Knoxbrooke sites.


Knoxbrooke is offering alternative services for those affected by the closures. If you would like 1:1 in-home support by a homecare worker, please email:


365outereast@knoxbrooke.com.au or call 0419 109 321 if residing in Melbourne’s outer east  or email 365westgippsland@knoxbrooke.com.au or call 0418 311 516 if residing in West Gippsland.


Official advice is to follow these steps to help slow the spread of the virus and to reduce the risk of infection:

  • Wash your hands with soap and water regularly and thoroughly for at least 20 seconds each time
  • Cough or sneeze into your elbow or into a clean tissue, then throw the tissue in the bin 
  • Stay 1.5 metres away from others. If you are sick, stay home 
  • If you're feeling sick or showing symptoms of coronavirus, you should call your GP for advice — they will tell you if you need to get tested
  • For more information and tips to help improve your safety and wellbeing, visit the Federal Government's official advice website



Knoxbrooke Coronavirus (COVID-19) Response

For service users and staff

Where can I find out more info about coronavirus? 

Visit https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert for updates and alerts, or go to www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080 (24 hours a day, 7 days a week) if you are concerned about your health or that of your family. 

What services can I still access?

You can still arrange for 1 to 1 in-home support (365). Note that each 365 worker will be limited to 3 individuals only and will abide by COVID-19 safety measures. please email 365outereast@knoxbrooke.com.au or call 0419 109 321 if residing in Melbourne’s outer east and 365westgippsland@knoxbrooke.com.au or call 0418 311 516 if residing in West Gippsland.


Frequently Asked Questions:

1st Floor 68 Charter Street, Ringwood

The Hub Office

In full operation

In modified operation

Not in operation

88 Station Street, Ferntree Gully

Ferntree Gully Achieve

Rosewarne Lane, Ringwood

Ringwood Basecamp

Wally Tew Reserve, Ferntree Gully

Ferntree Gully Basecamp

Eildon Park, Rowville

Rowville Basecamp

136 York Road, Mount Evelyn

Yarra View Nursery

136 York Road, Mount Evelyn

 Yarra View Garden Centre

21 Clancy Road, Mount Evelyn

Knoxbrooke Outsource

110 Clegg Road Mount Evelyn

Bushland Flora

Cormilio Drive, Wandin

Bushland Flora

70 Albert Street, Warragul

West Gippsland Office

Percy Street, Warragul

Mawarra Day Support

40 Palmerston Street, Warragul

Mawarra Op Shop

14 June Court, Warragul

Mawarra Sorting Centre

4 George Street, Warragul

Mawarra Day Support

136 Normanby Street, Warragul

Mawarra Day Support

3 Ryan Court, Warragul

Jigsaw Industries

9 Ryan Court, Warragul

Waratah Gardening Services

Multiple locations

Knoxbrooke 365

Multiple locations

Knoxbrooke Extras

1st Floor 68 Charter Street, Ringwood

Ringwood Achieve